Store Policy
Customer Care
At Roots and Ties Florals, we take great pride in creating beautiful, handcrafted floral arrangements and providing a smooth, thoughtful experience from start to finish. Your satisfaction means everything to us!
If you have any questions, concerns, or need assistance with your order, we’re here to help. Whether it's about delivery timing, flower care, or a special request—we’ll do our best to make it right.
Contact Us
Email: Rootsandtiesflorals@gmail.com
Phone: (774)-294-1051
Customer service hours: Monday-Thursday
Privacy & Safety
At Roots and Ties Florals, your privacy and security are very important to us. We are committed to protecting your personal information and ensuring a safe and secure shopping experience every time you visit our site.
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What We Collect From You!
When you place an order, we collect the necessary personal information such as your name, email, phone number, delivery address, and payment details. This information is used only to process your order, deliver your flowers, and provide excellent customer service.
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How We Use Your Provided Information!
We do not sell, share, or trade your personal information with third parties. Your details are used only for:
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Order processing and delivery
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Customer service communication
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Occasional updates
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Payment Security!
All payments are processed through secure, encrypted gateways to ensure your data remains protected. We do not store your credit card information on our servers.
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Website Safety!
Our website is SSL encrypted to ensure a secure browsing and checkout experience. Look for the lock icon in your browser bar for peace of mind.
If you have any questions about your privacy or data, please feel free to contact us at Rootsandtiesflorals@gmail.com
Payment Methods
Credit / Debit Cards
PAYPAL
Offline Payments